We understand that the questions in this study may touch on areas where you would like further assistance. A list of organisations providing free advice and support can be found on this page.
Please note that not all of the organisations listed have freephone numbers.
The British Gas Energy Trust is an independent charitable trust set up by British Gas to support households facing fuel poverty across England, Wales and Scotland. You do not need to be a British Gas customer to access their advice and support.
Website: The British Gas Energy Trust
Step Change is a charity that provides free debt advice.
Helpline: 0800 138 1111
Website: Step Change – help with gas and electricity arrears
The Trussell Trust provides free advice on how to access local food banks and food vouchers. They also offer advice regarding benefits and grants which may be available to households struggling with the cost of living.
Helpline (England or Wales): 0808 208 2138
Website: Get Help - The Trussell Trust
Free advice on Debt, Benefits, Employment, Housing and Immigration.
Advice line (England): 0800 144 8848
Free information and support for people facing homelessness or experiencing housing issues.
Helpline: 0808 800 4444
Charity for working parents and carers. They provide advice on Benefits and Tax Credits, Employment Rights and Childcare Support.
Helpline: 0300 012 0312
An independent service set up by the government to help people manage their money by offering free and impartial advice and information.Advice line (Money guidance): 0800 138 7777
Advice line (Pensions guidance): 0800 011 3797
Website: Money and Pensions Service
Free advice and support for anyone experiencing mental health problems.
Info line: 030 123 3393
Website: Mind UK
Free, independent information and support for people with a physical impairment, learning disability or any other condition.
Advice Line: 0808 800 3333
Website: Advice and support
Free advice service for older people, as well as their families, friends, carers and professionals. They offer advice on Benefits, Debt, Pensions, Housing and paying for care.
Advice Line: 0800 678 1602
Website: Age UK – Information and advice
Confidential, non-judgemental emotional support, 24 hours a day for people experiencing feelings of distress or despair.
Helpline: 116 123
Website: Samaritans – How we can help
